⚡ Part of the No Gap Group - Insulation ✦ Energy ✦ Interiors
⚡ 10,000+ Jobs Completed Annually
⚡ VEU Program Participant
⚡ EEC Corporate Member
⚡ Servicing Victoria & New South Wales
⚡ Upfront Pricing — No Hidden Fees. Ever.
⚡ Licensed & Insured Installers
⚡ 300+ Five-Star Google Reviews
⚡ Part of the No Gap Group - Insulation. Energy. Interiors
⚡ 10,000+ Jobs Completed Annually
⚡ VEU Program Participant
⚡ EEC Corporate Member
⚡ Servicing Victoria & New South Wales
⚡ Upfront Pricing — No Hidden Fees. Ever.
⚡ Licensed & Insured Installers
⚡ 300+ Five-Star Google Reviews

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Complete Insulation Solutions for All Properties

Schedule Your Delivery

At checkout, select your preferred delivery or pickup date, and we’ll confirm your arrangement on the same business day. We aim to provide you with flexible scheduling options for your convenience.

Quick Delivery Turnaround

Most standard orders are delivered within 1–2 business days in metro areas and within 1–3 business days for regional areas. For items with longer lead times, please refer to the product page for specific delivery details.

Delivery Cost

We offer affordable delivery rates starting from just $165 in Metro Melbourne. For other locations, such as regional and interstate ,please reach out to us for a quote or further information.

Drop-off Instructions

Not going to be home? Leave a note at checkout to let us know where you’d like your order placed. We recommend selecting a safe, dry spot to ensure your insulation stays in good condition.

Return Policy

Returns can be made within 30 days of purchase, subject to a 15%–30% restocking fee. Please note that custom-made products are non-refundable. For complete details, check out our Returns Policy.

Pickups from our Warehouse

Each product line has a designated pickup location. Get in touch with us for the closest warehouse to you. Once your order is ready, we’ll notify you for collection, typically within 1–2 business days.

No Gap Insulation Returns Policy

At No Gap Insulation, we strive to ensure our customers are completely satisfied with their purchases. If you have leftover products, you may return them under the following conditions: 

Return Requirements: 

  • Items must be returned within 30 days of the purchase date. 
  • Insulation products must be in their original packaging and condition. We reserve the right to deny refunds for products that are wet or damaged.
    ⦁ A 20% restocking fee applies to glasswool, polyester, and rockwool products.
    ⦁ A 30% restocking fee applies to foam and rigid insulation products.

Important Notes:

  • Custom-made products are not eligible for returns or refunds.
  • Some manufacturers restrict returns in certain states; this information will be provided on the product page.
  • You may return insulation to the warehouse from which it was dispatched or arrange for a courier to collect it from your home or building site. Please call our team at 1300 466 427 to make arrangements.

If you are unsure about the amount of insulation required for your project, our team is happy to assist. Please email us at sales@nogap.net.au for guidance.

Returns Policy FAQs

You can return leftover insulation products within 30 days of the purchase date.

Insulation products must be in their original packaging and condition. We do not accept returns for products that are wet or damaged. 

We only deliver within Victoria. If you are located outside of Victoria, you will need to organize your own transport source for delivery. 

You can return the insulation to the warehouse from which it was dispatched. Alternatively, you can arrange for a courier to collect it from your home or building site. Please call our team at 1300 466 427 to make arrangements. 

For deliveries within 50km of our Epping warehouse, we charge $165 including GST. For delivery charges to other locations, please contact us for a quote. 

Yes, a restocking fee applies: 

  • A 20% restocking fee for glasswool, polyester, and rockwool products. 
  • A 30% restocking fee for foam and rigid insulation products. 

No, custom-made products are not eligible for returns or refunds. 

Some manufacturers do not allow returns in certain states. This information will be provided on the product page. 

If you choose to use a courier service to return the products, you will need to cover the cost of the courier. 

If you are unsure about the amount of insulation required for your project, please email us at sales@nogap.net.au. Our team will be happy to assist you. 

Our team will inspect the returned products to ensure they meet the return conditions. We reserve the right to deny refunds for products that are wet or damaged. 

For more information or to arrange a return, please call us at 1300 466 427 or email us at sales@nogap.net.au. Our team is ready to assist you with any questions or concerns.